How we can help
Every business knows that their existing customers represent enormous potential for growth - but so few know how to achieve it.
DK-CX are expert partners in the ever-evolving field of customer experience, customer success and customer-led growth. We work with all kinds of businesses to adopt a holistic approach to getting more from their customers through delivering better experiences at every touch point. We support you in 3 key areas:
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Shape your strategy
We support growing and changing customer success teams determine the right structure and strategy for their next stage. We’ll explore your current business stage and team maturity, understand the current blockers for growth and make recommendations for future focuses and team priorities.
02
Connect with customers
Healthy and engaged customers are critical for managing retention and growth. Seamless interactions, strong relationships, meaningful touchpoints, personalised journeys, innovative experiences & tangible value are all essential for creating an emotional connection that drives lifetime value. We’ll help you find the right initiatives to stand out and differentiate whilst ensuring your customer, and business, success.
03
Expand your value
Research shows the fastest growing companies have a greater proportion of their new revenue coming from existing customer upsells than slower growing companies. Although it’s widely reported that its easier and more cost effective to grow from your existing customer base, it doesn’t always feel so straightforward. Working together we’ll focus on the key drivers for growth in your organisation, ensure the systems and working practices support your growth goals, and enable your team to succeed.
Services
Our goal is to support businesses of all sizes and stages in their journey toward customer-led growth. We recognise the need for different types of engagement at different times, so our
flexible engagement approaches are designed to meet a variety of business needs and budgets.
Consulting
Advising you on existing challenges and emerging opportunities
New business mentoring
Helping start-ups put the right processes and talent in place from the beginning
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Facilitation
Harnessing your internal expertise by guiding your team through the process to enable better decision-making and implementation strategy
Coaching
Working with key individuals or whole teams to equip them with the strategic thinking and skills required to drive the desired strategies and change
Get in touch today using the form below for a free chat to learn more
Our founder
Deborah Knight
An experienced specialist in customer success and experience leadership, for a wide range of well-known businesses, Deborah has seen first hand the transformative effect of a well-thought, well-executed customer strategy.
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But, through her time leading these projects and teams for the likes of Perkbox, Doctify, Revlon and PayPlan she's also seen how challenging it can be for businesses to achieve the clarity required to identify, and implement, the changes they need.
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Throughout her career, Deborah has faced all the challenges her clients are facing now. She's seen the consequences of moving too slowly and not having the right infrastructure in place to deliver. The reason DK-CX exists is because Deborah is passionate about helping businesses to harness the potential of their existing customers and to achieve truly sustainable success as a result.
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A certified customer success leader with the Customer Success Collective and member of the Institute of Leadership, Deborah is committed to bringing best practices and thought leadership to her clients in a collaborative and supportive way.
@Deborah Knight
Get in Touch
Ready to learn more about how we can help you to deliver better customer experiences and faster growth?
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Contact us for a free initial consultation